Frequently Asked Questions

Orders & Production

How long does it take to make my order?

Dripfitty products are made to order. Please allow 3–7 business days for production and quality checks before your order ships. Orders are not processed on weekends or public holidays.

Can I change my shipping address after ordering?

If you spot an address error, email info@dripfitty.com as soon as possible. We’ll do our best to update it before your order is fulfilled.

Shipping & Tracking

How long does shipping take?

After fulfillment, estimated delivery is 5–10 business days for standard shipping or 2–4 business days for express shipping in Canada and the United States. International estimates are 10–20 business days for standard and 5–10 business days for express. Customs processing may affect international delivery times.

How much does shipping cost?

Shipping rates are calculated at checkout based on your location, order weight, and selected shipping method.

How do I track my order?

When your order ships, you’ll receive a confirmation email with tracking details. Tracking information can take up to 48 hours to update.

What if my package is lost or delayed?

If your package appears lost or significantly delayed, contact info@dripfitty.com within 30 days of the estimated delivery date for domestic orders or 45 days for international orders so we can investigate.

Will I pay customs duties or taxes?

International orders may incur import duties, taxes, or customs fees when they arrive. These charges are the customer’s responsibility and aren’t included in the order total or shipping cost.

Products & Support

How do I choose my size?

Review the size information on the product page before ordering. If you need help, email us at info@dripfitty.com.

What is your return policy?

Because items are made to order, returns generally aren’t accepted for buyer’s remorse, incorrect sizing, or customer-selected design errors. Manufacturing defects or shipping errors may qualify for a return, but you need approval from customer service before sending anything back. Approved items must be unused, unworn, and unwashed. Please check the Refund Policy for the full terms.